shipping policy

Shipping Policy for Ink wave Creations

Thank you for shopping at Ink wave Creations! We are committed to delivering your custom prints and products with care and efficiency. Please review our shipping policy for important information about your order.

Order Processing Time

  • All orders are processed within 2-5 business days. Please note that processing time may vary during peak seasons or if customizations are required.
  • Orders are only processed on business days (Monday to Friday, excluding holidays).

Shipping Methods & Delivery Times

  • Standard Shipping: 7-10 business days (within the U.S.)
  • Expedited Shipping: 3-5 business days (within the U.S.)
  • International Shipping: 10-20 business days (depending on the destination)

Shipping times are estimates and may vary depending on the shipping carrier, product availability, and your location.

Shipping Costs

  • Domestic (U.S.) Shipping: Shipping costs are calculated at checkout based on the weight and size of your order.
  • International Shipping: Rates are calculated at checkout based on your shipping destination.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track the progress of your order using the link provided. Please allow 24-48 hours for the tracking information to update.

Packaging

We take great care in packaging each item to ensure it arrives in perfect condition. As a print-on-demand and dropshipping business, products are shipped directly from our trusted suppliers, and the packaging may vary depending on the supplier.

International Orders

  • For international orders, customs fees, taxes, and duties may apply upon arrival at the destination country. These fees are the responsibility of the customer.
  • Delivery times for international orders may be affected by customs delays, which are beyond our control.

Order Issues

  • Incorrect Address: Please ensure your shipping address is correct at checkout. We cannot be responsible for lost or delayed orders due to incorrect or incomplete addresses.
  • Damaged Items: If your item arrives damaged, please contact us within 7 days of delivery. We will assist you with a replacement or refund.
  • Lost Orders: If your order does not arrive within the expected delivery time frame, please contact our customer service team. We will work with you and the carrier to resolve the issue.

Contact Us

If you have any questions regarding shipping, feel free to contact us at jfm@inkwavecreations.com. We are here to help!

Thank you for choosing Ink wave Creations. We appreciate your business!